Shipping policy
Shipping Methods
Cladessence offers worldwide shipping through trusted carriers including DHL, FedEx, and local postal services. Shipping methods vary by destination and product type.
- Standard Shipping: 5-10 business days
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). Swimwear and custom items may require additional 1-2 days for quality checks.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over $100 to most countries.
Order Tracking
You will receive a tracking number via email once your order ships. Track your package through our website or the carrier's tracking system.
International Shipping
We ship to most countries worldwide. Please note:
- Customs duties and taxes may apply (customer's responsibility)
- Delivery times may vary due to customs clearance
- Some product restrictions may apply based on destination
Shipping Restrictions
Due to fabric content regulations, some jackets and hoodies may have shipping restrictions to certain countries. We will notify you if your order is affected.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service within 14 days of delivery with your order number and supporting documentation.
Returns & Exchanges
Please see our Returns Policy for information about returning or exchanging items. Original shipping costs are non-refundable.
Contact Us
For any shipping-related questions, please contact our customer service team at [email protected]